Admin Support
Recognizing the pivotal role that administrative support plays in business development and success, we at Hridang Technologies are dedicated to providing exceptional services tailored to meet the unique needs of our partners. Our expert team of skilled specialists utilizes proven processes and cutting-edge tools to deliver effective administrative services that drive growth and efficiency for our clients.
Data Entry
Data entry is a crucial back-office manual process, yet it can be excessively time-consuming and labor-intensive, diverting your attention from core business growth. At Unity Communications, we specialize in providing high-quality, accurate, and timely data entry services designed to alleviate this burden. With Hridang Technologies handling your data entry needs, you can redirect your focus towards strategic initiatives, confident in the knowledge that your data management is in expert hands.
Email & Chat Support
In the dynamic landscape of business, acquiring new customers is like scaling a mountain, while retaining and nurturing existing ones requires steadfast commitment and consistency. We understand this delicate balance. Our team of email and live chat operators is not just adept at communication; they are artisans of customer care, dedicated to crafting superior experiences in every interaction. With their expertise, we empower your business to transform mere transactions into meaningful connections.
Business Process Outsourcing (BPO)
Contact Centre
Recognizing the pivotal role that administrative support plays in business development and success, we at Hridang Technologies are dedicated to providing exceptional services tailored to meet the unique needs of our partners. Our expert team of skilled specialists utilizes proven processes and cutting-edge tools to deliver effective administrative services that drive growth and efficiency for our clients.
Helpdesk and IT Support Services
In today's fast-paced world, instant access to information has become the norm, driving the need for swift responses to customer inquiries. At Hridang Technologies, our specialist teams are dedicated to delivering seamless customer experiences through omnichannel engagement. Whether your customers reach out via email, phone, chat, or social media, our omnichannel approach ensures that they receive exemplary service on their preferred channel.
Customer Service Virtual Assistants
As your business grows, so do the demands on your time and resources. At Hridang Technologies, we understand the challenges of managing increasing customer demands while striving for business expansion. That's why we offer a team of top-tier customer service virtual assistants, ready to tackle everything from routine tasks to complex assignments. With their expertise and dedication, our virtual assistants ensure high-quality output that meets your business requirements.
Technical Support Outsourcing
For over a decade, Hridang Technologies has been a leading provider of outsourced technical support services. Our technical support specialists are dedicated to delivering immediate, thorough, and friendly assistance. From diagnosing issues at the physical layer to troubleshooting broken code, our experts are equipped to handle a diverse array of customer problems. With Hridang Technologies, you can trust that your technical support needs are met with expertise and efficiency.
Live 24/7 Services
Even in an era of digital communication, many companies prioritize high-touch engagements with their clients, making phone support services indispensable. At Hridang Technologies, we understand the importance of maintaining constant availability to cater to your customers' needs. Our voice support services are designed to extend your service availability beyond regular business hours and even during holidays. Whether it's late at night or during festive seasons.
Business-to-Business (B2B)
Marketing Qualified Lead
We specialize in identifying and nurturing Marketing Qualified Leads (MQLs) for your business. Our tailored approach ensures that leads showing interest in your product or service through various interactions—whether it's downloading a white paper, subscribing to newsletters, or visiting your website multiple times—are effectively engaged. These MQLs, though not yet ready for immediate purchase, exhibit significant potential as future customers. Through targeted marketing campaigns and personalized communications, we guide them through the buyer's journey, providing valuable information and addressing their specific needs.
Sales Qualified Lead
At Hridang Technologies, we excel in identifying and nurturing Sales Qualified Leads (SQLs) who demonstrate a high probability of converting into valuable customers. These leads undergo rigorous qualification by our experienced sales team, ensuring they meet specific criteria essential for successful conversions. Such criteria include having a budget allocated, possessing the authority to make purchasing decisions, exhibiting a clear and immediate need for your product or service, and having a defined timeline for implementation. SQLs identified through this process are deemed ready for direct sales engagement, representing prime opportunities.
Product Qualified Lead
We identify and nurturing Product Qualified Leads (PQLs) who have directly experienced the value of your product or service. These leads have engaged with your offerings through trials, demos, or free versions, allowing them to firsthand experience the benefits. As a result of this positive interaction, PQLs demonstrate a higher likelihood of converting into paying customers. Due to their familiarity with the product and its benefits, PQLs typically require less sales effort to convert compared to other types of leads. Our approach focuses on leveraging the positive experiences of PQLs to guide them seamlessly through the conversion process, ensuring optimal results.
